Typically the carpets in your home are one of the least noticed items in your house. Visitors may not ever observe the carpet enough to be able tell you later what color or condition it was in. Unless your friends are addicted to the Home and Garden Network on TV, most people pay very little attention to those details when visiting your home as they are too busy looking around to stop and look down at the floor. You can be sure the one thing they will notice of your carpets is when they see it needs cleaning. That is when it is time to choose a carpet cleaning company. Here are six mistakes to avoid in choosing who you let into your home to do the work.
Mistake #1: Choosing a carpet cleaning company based on equipment alone.
No question, a carpet cleaning company needs first-rate equipment. But even more important is knowledge. The company needs technicians who are skilled at operating the equipment. Many companies own hot-water extractors, but very few companies teach their employees how to use them properly.
Mistake #2: Choosing a carpet cleaner who isn’t certified by the Institute of Inspection, Cleaning, and Restoration Certification (IICRC).
If your carpet cleaner isn’t a close friend, you may not know whether they have the knowledge or experience to clean your carpet well. If you want to be sure you’re hiring a competent professional, make sure they are IICRC certified. The carpet cleaner must earn that certification through study, experience, and the successful completion of formal, written examinations.
Mistake #3: Choosing a carpet cleaning company based on low price.
Low price could be a problem in three ways:
Low price can be the bait that attracts your phone call. But once the cleaner gets into your home, he can pressure into a much more expensive job.
Low price means the carpet cleaning company has cheap equipment, which will not effectively clean your carpet.
Low price means the carpet cleaning company may not be able to stand behind their work because they haven’t charged enough to cover the necessary costs to stay in business, such as well-trained employees or a person rather than a machine to answer the telephone.
Mistake #4: Choosing a carpet cleaner based on a single telephone call.
Instead, invite them to your home and ask for a specific price quotation. Then you’ll know exactly what the carpet cleaner recommends-and you won’t be the victim of high-pressure sales tactics when the technician steps into your living room.
Mistake #5: Choosing a carpet cleaner who doesn’t offer a money-back guarantee.
Every carpet cleaning company should be fully accountable for their work. If you aren’t pleased with the job, you shouldn’t have to pay for it. Period! Not all carpet cleaning companies offer a guarantee. Or, if they do, the guarantee may be “limited.” Ask the carpet cleaning company if they offer a complete, money-back guarantee.
Mistake #6: Choosing a carpet cleaning company without getting comments from the company’s other clients.
Any carpet cleaning company can say anything about their past jobs. Sadly, some of what they say may not be true. Make sure you ask for references or read comments from current customers so you can depend on the carpet cleaning company and their work.